Double Success for Albyn at the National Good Practice Awards.

Albyn Housing Society staff and tenants were recognised for their hard work at an awards ceremony held in Clydebank last week (Thursday 29th June 2023)

The TPAS (Tenant Participation Advisory Service) held their annual awards as part of their Annual Conference which ran from Wednesday 28th – Friday 30th June. 

Albyn, which celebrates its 50th Anniversary in 2023, was successful in not one, but two awards.

‘Best Practice in Digital Involvement’ highlights how their Customer led Performance Review group have been able to communicate their views on services and engage in consultation using digital methods.

Kirsty Morrison, Chief Executive of Albyn Group said: “The Customer Involvement Strategy Group and its subgroups are so important to Albyn and the work we do. From providing feedback on our newsletters and comms through the Tenant Editorial Group to scrutinising our service delivery, policy and practice and delivering recommendations to Board, the groups are absolutely invaluable and their dedication in giving their time and expertise voluntarily, is to be commended.”

But the accolades didn’t stop there, with a further nominee, Anne Mackay, taking home ‘Champion of the Year – Individual Staff’. This award recognises the staff members that goes over and above to meet the needs of tenants, and participates with the community to influence services, performance and embeds a culture of participation.

Kirsty continues: “Our wonderful Communities Assistant, Anne has shown a huge passion for, and dedication to ensuring our customers voice is heard loud and clear. This has resulted in real change to our service delivery, directly based on customer feedback.

The fantastic relationship Anne has with our customers was very evident last night, not only that they were the ones who nominated her for this award, but in their real pleasure that winning this award recognised all of Anne’s hard work. My huge congratulations and thanks to all the winners. I’m looking forward to continuing the celebrations as we celebrate our 50th Anniversary year.”

Congratulations to Anne, the Customer Involvement Strategy Group, and the Albyn team!

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