Feedback and Complaints Procedure

Inverness Chamber of Commerce is the largest and most ambitious independent business organisation based in the Highlands & Islands. With a growing membership from across the region and beyond, it exists to connect, support and represent members and the region’s business community. If you are happy with the service we provide we would love to hear from you. Feedback helps us know what we are doing right and we would like to share this positive feedback with the team. Equally, if a problem arises, please do let us know as soon as possible as this helps us to improve our services and the support we offer to you as members. Please send your comments to

What to do if you have a complaint

Please contact us at, detailing the nature of your complaint and giving all relevant details so we can undertake an initial investigation. We would ask you to provide your contact details, and indicate your preferred method of communication, ie telephone or email.

Our complaints procedure

We will acknowledge receipt of your complaint, using your preferred method of communication, within three working days.

We take all complaints seriously and aim to address your concerns thoroughly, promptly, and politely.

We aim to resolve all customer complaints as quickly as possible. The length of time will depend on the issues involved.

If it is not possible to reach a prompt conclusion, complaints will be escalated to the Senior Management Team, who will then contact you with an explanation, and set out expected timescales by which matters should be resolved.

We will endeavour to have completed all investigations within 31 days of receiving the complaint.

We aim to resolve all our customer complaints internally. If, however, you are not satisfied with the outcome of our complaints procedure, then please contact the British Chambers of Commerce, 65 Petty France, London SW1H 9EU.

Following our complaints procedure does not affect your legal rights.

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