A ‘kind and compassionate’ Highland care home has been praised by the independent regulator for its high-quality care and support.
Innis Mhor in Tain achieved grade 5 (very good) evaluations across all key areas, including wellbeing, leadership, staff performance, setting and care planning following an unannounced inspection by the Care Inspectorate.
During their visit, the Care Inspectorate spoke to residents, family members, care staff and health professionals. Comments from residents included, “staff are very kind to me; they look after me well,” and “the food is exceptional here.” Relatives also praised the level of communication and care their loved ones received.
One health professional added: “Innis Mhor practice entirely person-centred holistic care – they are truly fantastic at supporting their residents well.”
The report noted: “People were well cared for. There was kindness, compassion, and respect in all interactions we saw. Staff were welcoming and approachable. People told us they felt safe, valued, listened to, and staff treated them with dignity and respect.”
The report also found that Innis Mhor offers a varied programme of group and one to one activities, and provides high quality meals, with regular feedback from residents to the Chef shaping their menu options.
Management and staff were commended for their leadership and teamwork, which had a positive impact on the quality of care provided: “People living in the care home and staff benefited from a warm atmosphere because there were good working relationships.”
Care was a collective effort, the report said, with staff from housekeeping, kitchen, and activities working alongside carers to meet residents’ needs. There was an appropriate skills mix within the team, the right numbers, and effective deployment of staff, the report found.
Staff ensured that personal care plans were reflective of residents’ health-based needs, preferences and wishes. Residents and their relatives were kept up to date if changes were needed, the report added.
The home itself was described as warm, comfortable and well maintained, with a mixture of private and communal spaces for residents.
Kate Walker, manager of Innis Mhor said: “I’m incredibly proud of the team at Innis Mhor. Everyone, from care to kitchen to housekeeping, plays an essential role in creating a warm and supportive environment for our residents. We’re all committed to making Innis Mhor a place where residents and staff feel valued and cared for. It’s fantastic to receive this report just as we celebrate our 10th anniversary!”
Innis Mhor is part of the award-winning Parklands Care Homes group. Managing Director Ron Taylor said: “Innis Mhor is dedicated to providing an exceptional living experience for older people in Tain, and this inspection reaffirms its status as a leader in care quality. The entire team should be very proud of their hard work, commitment, and the positive impact they have on our residents’ lives each day.”
Last month, Innis Mhor celebrated its 10th anniversary, which led Highlands and Islands MSP Rhoda Grant to table a Motion recognising the team’s achievements.
Parklands group recently won the Highland Business Award for Community Engagement by a Business, with Innis Mhor’s strong ties to the local community highlighted in the winning submission.